Thank you for your choosing HitchRite. We hope you are happy with your new purchase, and the fit, function and performance meets your satisfaction. In the event you are not completely satisfied for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at cu*************@hi*******.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Include all Accessories that were included with the shipment, and mail your return to the following address:
HitchRite
Attn: Returns
RMA #
PO Box 502 Lake Hamilton, FL 33851
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least two (2) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
Used items not in the same condition as received.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
A 20% restocking fee will be charged for all returns.
Items that are defective, or damaged in transit will not incur any restocking fee. A prepaid label will be issued for the return at no cost to the buyer.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
